Managing Autoships

  • Adding Items to Your Autoship

    Search for Your Desired Item to Add After navigating to the Autoship portal, you may add an item by searching for something specific or browsing all of our options. On the mobile site, you'll find this just below "Your Autoship Items." Select Your Preferred Product Options Once you've c...
  • Cancelling All Items on Your Autoship

    Beginning the Cancellation Process Click the "Cancel Subscription" link just below the "Ship Tomorrow" button under the item in your portal. Select a Reason for Cancelling Your Autoship After you've selected a reason, click on the "Continue" button. This will take you to a page where yo...
  • Cancelling an Item on Your Autoship

    Beginning the Cancellation Process Click the "Cancel Subscription" link just below the "Ship Tomorrow" button under the item in your portal. Select a Reason for Cancelling Your Autoship After you've selected a reason, click on the "Continue" button. This will take you to a page where y...
  • Changing the Date of Your Upcoming Autoship

    Begin the Process for Changing the Date Click the pencil icon across from "Next Shipment Date." Click Inside the Box Showing the Date Clicking inside of the box displaying your next shipment date will pull up a calendar where a new one can be selected. Choose a New Date from the...
  • Changing the Size or Quantity of an Autoship Item

    Navigating to the Edit Item Page Click the pencil icon to the right of the item you'd like to edit. Selecting the Current Quantity You'll find this just below "Change Quantity". Updating to a New Quantity After you've entered the new quantity, select the "Update Quantity" button...
  • Pausing Your Autoship Items

    To put your autoship on Pause, you can either change your next delivery date, skip your autoship, or cancel your autoship. Changing the Date of Your Upcoming Autoship Begin the Process for Changing the Date Click the pencil icon across from "Next Shipment Date." Click Inside the Box Sho...
  • Reactivating Your Autoship Items

    Finding Cancelled Autoship Products Scroll down below your payment information and recetly viewed products. On mobile, this is found just below payment information. Click "Re-activate" on the item you wish to add back to your Autoship. Please note, each item will need to be added back individua...
  • Skipping an Autoship

    Navigating to Your Order Schedule You can find your Order Schedule on the top right of the customer portal. This will take you to a page where you can see a schedule of all your upcoming Autoships. If you are the mobile site, you can find this option on the drop down menu. Skipping the ...
  • Swapping Products on Your Autoships

    Beginning the Swapping Process After you've navigated to the Autoship page, locate the item you wish to swap for another product. Click the pencil icon to the right of the item you'd like to swap. Selecting "Swap Product" This page allows you to make changes to items on order. Below the...
  • Updating Your Address on Autoships

    Navigating to Address & Payment Click the Address & Payment button on the top right side of the customer portal. If you are on the mobile site, you can find this option on the drop down menu. Select which Address to Edit Select "Edit Address" for the address you'd like updated. ...
  • Updating Your Credit Card on File

    Navigating to Address & Payment Click the Address & Payment button on the top right side of the customer portal. If you are the mobile site, you can find this option on the drop down menu. Selecting Your Card on File Your Card on File can be updated by selecting "Update Card." ...