Pausing Your Autoship Items

To put your autoship on Pause, you can either change your next delivery date, skip your autoship, or cancel your autoship.

Changing the Date of Your Upcoming Autoship

Begin the Process for Changing the Date

Click the pencil icon across from "Next Shipment Date."



Editing an Autoship Date on Mobile


Editing an Autoship Date on Desktop

Click Inside the Box Showing the Date


Clicking inside of the box displaying your next shipment date will pull up a calendar where a new one can be selected.



Editing an Autoship Date on Mobile


Editing an Autoship Date on Desktop

Choose a New Date from the Calendar


Navigate through the calendar to find your desired date.



Selecting an Autoship Date on Mobile


Selecting an Autoship Date on Desktop

Finalize the Change


Click the "Update Order Date" button to finalize the change.



Updating an Autoship Date on Mobile


Updating an Autoship Date on Desktop

After this is done, if you have more items on order, the one with the closest date will now show at the top of the list. The order date must be changed for each individual item on Autoship.


Skipping an Autoship


Navigating to Your Order Schedule


You can find your Order Schedule on the top right of the customer portal. This will take you to a page where you can see a schedule of all your upcoming Autoships.


If you are the mobile site, you can find this option on the drop down menu.



Navigating to Order Schedule on Mobile


Navigating to Order Schedule on Desktop

Skipping the Shipment


Click "skip."



Skipping a Shipment on Mobile


Skipping a Shipment on Desktop

After you've skipped an item on your schedule, the page will reload. If you wish to skip an entire order, every item must be skipped.


Cancelling All Items on Your Autoship


Beginning the Cancellation Process


Click the "Cancel Subscription" link just below the "Ship Tomorrow" button under the item in your portal.



Beginning Cancellation on Mobile


Beginning Cancellation on Desktop

Select a Reason for Cancelling Your Autoship


After you've selected a reason, click on the "Continue" button. This will take you to a page where you can elaborate on why you wish to cancel.



Select a Reason for Cancelling on Mobile


Select a Reason for Cancelling on Desktop

Leaving Comments about Cancelling Your Autoship


Please note, these comments are not reviewed daily. If you are interested in help with an order, have feedback for Tomlinson's, or need a product recommendation, email howdy@tomlinsons.com and we'll get you taken care of!



Cancellation Reason on Mobile


Cancellation Reason on Desktop

Repeat These Steps to Cancel All Items


Each item on Autoship must be cancelled individually.



Cancelling the Next Item on Mobile


Cancelling the Next Item on Desktop

Cancelling a One Time item


Click the pencil icon next to that item's name.



Cancelling a One Time Item on Mobile


Cancelling a One Time Item on Desktop

Select "Cancel Product"


This will take you to a new page where One Time items can be edited. Select "Cancel Product."



Select Cancel Product on Mobile


Select Cancel Product on Desktop

Select "OK"


A pop-up will appear. Select "OK" to finalize removing the One Time Item from your Autoship.



Finalize Cancel Product on Mobile


Finalize Cancel Product on Desktop

Not finding the answers you are searching for?


Email howdy@tomlinsons.com and we'll help get you squared away!